Frequently Asked Questions After Purchase

• 2026.04.23

  DeviceXPlorer

  How to change the DataSource settings from an external application

• 2026.03.10

  DeviceXPlorer

  [Ver.7] Logs Are Not Displayed in the Message View

• 2026.02.04

  DeviceXPlorer

  [Ver.7] Messages such as “License not activated” are displayed and license activation fails

• 2026.02.04

  DeviceXPlorer

  [Ver.7] Communication between processes of the DeviceXPlorer OPC Server is not available

• 2026.02.04

  DeviceXPlorer

  [Ver.7]“Failed to load settings from runtime” / “Failed to write settings to runtime” error is displayed

• 2025.12.15

  DeviceXPlorer

  Open Error (Code=10061) Occurs

• 2025.12.11

  DeviceXPlorer / DxpLOGGER / DeviceGateway

  How to use a license key in an environment where DeviceXPlorer OPC Server is not installed

• 2025.12.09

  DeviceXPlorer / DxpLOGGER

  “Data source name not found and no default driver specified” error is displayed

• 2025.12.09

  DeviceXPlorer

  [For Ver.7] How to Enable the OPC UA Server

• 2025.12.09

  DeviceXPlorer / DAServer / DxpLOGGER / DeviceGateway / OPC Spider / DxpFileLinker / FileArk Office / DxpRecSync / DeviceBrain / NoUse / MiTRA LiNK

  Can user registration be completed by someone else?/Can I update the registered user information?

• 2025.12.01

  DeviceGateway

  How to initialize the Hardware Version of the DeviceGateway

• 2025.12.01

  DeviceXPlorer

  An error stating ‘This task cannot be completed because another program is busy’ is displayed.

• 2025.07.23

  DeviceXPlorer

  Failed to start OPC UA Server.

• 2025.07.10

  DAServer

  I have installed a DA server, but it does not appear in the System Manage Console.

• 2025.05.16

  DeviceXPlorer

  Script Function

• 2025.05.13

  DeviceGateway

  How to activate and deactivate the license for DeviceGateway on Docker on Linux machine without GUI.

• 2024.12.23

  DeviceXPlorer

  Poke request exceed maximum (XXX) error.

• 2024.12.11

  DeviceGateway

  How to access the database with DeviceGateway on Docker.

• 2024.09.05

  DeviceXPlorer

  How to regenerate the certificate for OPC UA server.

• 2024.08.05

  DeviceGateway

  How to set up DeviceGateway on Docker.