[Issue Resolved] Announcement Regarding License Page Access Being Disabled (Updated 10/23/2023)

October 23rd, 2023

Thank you for your continued support of Takebishi products.
At this time, we would like to inform you that the error, which occured on October 19th, 2023 at 0:15 AM(UTC) and led to disabled access for the software license activation page, has been resolved. 

It is now possible to access the software key license activation page without any restrictions.
We apologize for any inconvenience that this has caused.

October 20th, 2023

Thank you for your continued support of Takebishi products. 
At this time, the error is still ongoing. 
To handle this error in the server hardware, server hardware replacement is currently underway. 
The following areas are affected by this error:

• For customers, software key license activation, deactivation, and transfer are currently disabled.
• For our team, a stoppage in hardware key production (affecting new shipping and exchange support)

As soon as there is any progress, an update will be shared on this page, so please wait while this issue is resolved.
We apologize for any inconvenience that this has caused.

October 19th, 2023

Thank you for your continued support of Takebishi products.
On October 19th, 2023 at 0:15 AM(UTC), a temporary error occurred on the software key license activation page, causing access to the page to be disabled.

We will announce any update to the situation as soon as possible.

We apologize for any inconvenience that this has caused.

Affected products

・DeviceXPlorer OPC Server Ver.6,7

・DeviceXPlorer Data Logger Ver.3

・DeviceGateway on Docker